With a Jumpstart Office Team, we offer two different Team Members: a Tech Tutor and a Remote Administrative Assistant (aka “Virtual Assistant” or VA). Tech Tutors can help you with all your devices and training on software, and VAs can help with almost everything else! 

See our PDF flyers on Jumpstart Office Teams for more info.

You accrue all hours at once, even when you choose to pay monthly. You can use them anytime during the three-month Term. If you run out of hours before your term is up, you can renew early or just pay for your overage by the hour.

The Computer Health Monitoring helps us keep a constant eye on your device. We receive alerts when you have malware, a full hard drive, a dying battery, an outdated Operating System, and many other checkpoints.

If Digital Helpmates receives a critical report on your system, we will let you know so you can schedule with a Tech Tutor or fix the problem yourself.

One of the big advantages of working with Digital Helpmates is that we do NOT have hourly minimums per day.

We do charge a minimum of 15 minutes for any work task, but after that initial 15 minutes, we charge by the minute. No minimums!

Yes and No. Having a JOT subscription entitles you to book with any of  Tech Tutors for IT help. You don’t even need to ask — we provide you with their calendar links.

However, we ask that you meet and work with the Virtual Assistant assigned to you, as we have carefully predetermined their available client capacity and they have been specifically trained to help you. If you would like to switch to a different Virtual Assistant, all you need to do is reach out to Laura, and she will make sure to find you the right fit.

Yes! We can help anyone on your team one at a time, and pull from the same subscription. 

Contact us for team trainings and working with groups.

Yes, after three months (our Jumpstart Office Team “Term”). However, you may roll over up to one full Term when your Term renews.

Yes, unless you cancel. We will give you a 30-day warning email before your next Term renews. 

Yes, you may pause your plan for up to four months if you need to take a break for any reason.

This is a good way to extend your expiration date if you know you can’t use the hours for a specific period of time.

Note that you may not book any time with your Team Member while on pause, and we will not collect monthly payments while on pause either. Your hours’ expiration date will be extended by the same amount of time you were on pause, and will resume when you book with your tutor again, or after four months time (whichever comes first).