For initial work or small issues, just pay as you go. Call or text (360) 712-0445 to make an appointment, or schedule one yourself right here!

The short answer is: Yes, in certain areas.

See our “About Us > Locations” menu above for all the places where we can see you in person.

For everyplace else, we use the Zoom platform to meet and even control your computer.

With  remote help, you also save on travel time — keeping all your purchased hours for what you want most: Help with your technology!

A Tech Tutor can help you with all sorts of tech challenges, from a broken email, to password management, to recovery from a virus, to helping with new purchases, to simple word processing questions. 

We also have Virtual Assistants available for business users under this plan! See our Jumpstart Office Team flyer for more information on what each of these Team Members can help with. 

You accrue all hours at once, even when you choose to pay monthly. You can use them anytime during the six-month Term. If you run out of hours before your term is up, you can renew early or just pay for your overage by the hour.

The Computer Health Monitoring helps us keep a constant eye on your device. We receive alerts when you have malware, a full hard drive, a dying battery, an outdated Operating System, and many other checkpoints.

If Digital Helpmates receives a critical report on your system, we will let you know so you can schedule with a Tech Tutor or fix the problem yourself.

Yes! Having a pre-paid pack of hours entitles you to book with any of our Team Members, including our Virtual Assistants. You don’t even need to ask — we provide you with their calendar links.

This is especially useful for people who have varying needs, as our Team Members tend to specialize in different areas or platforms (Mac vs. PC, social media vs. writing). Check their Team Member page for details.

This plan is for one person only. (We do make an exception for two home users who share one computer.) If you need multiple people to be able to access your Team Member, you should check out our Teams plans.

Yes, after six months, if you choose to cancel your subscription.

If you choose to continue with your subscription, you may roll over up to one full term’s worth of hours.

Yes, unless you cancel at the end of your Term. We will give you at least one warning email before your  Term renews to remind you of your opportunity to change or cancel.

Yes! If you are traveling or need to take a break for any reason, you may request a one-time complimentary extension.

This is a good way to extend your expiration date if you know you can’t use the hours for a specific period of time.

Your subscription renewal or cancellation date will simply be pushed forward by the amount of time you need.

Just email or call us with your request for the amount of time you need and we’ll take care of it.