For initial work or small issues, just pay as you go. Call or text (360) 712-0445 to make an appointment, or schedule one yourself right here!

We offer two different types of help: Tech Tutoring and Virtual Assistance. Tech Tutors can help you with all your devices and training on software, and Virtual Assistants can help with almost everything else! 

See our PDF flyers on Tech Tutoring for Teams and Jumpstart Office Teams for more info.

You accrue all hours at once, even when you choose to pay monthly. You can use them anytime during the six-month term. If you run out of hours before your Term is up, you can renew early or just pay for your overage by the hour.

The Computer Health Monitoring helps us keep a constant eye on your device. We receive alerts when you have malware, a full hard drive, a dying battery, an outdated Operating System, and many other checkpoints.

If Digital Helpmates receives a critical report on your system, we will let you know so you can schedule with a Tech Tutor or fix the problem yourself.

Yes! Having a pre-paid pack of hours entitles you to book with any of our specialists. You don’t even need to ask — we provide you with their calendar links.

This is especially useful for businesses who are cross-platform or have varied VA needs, as our Team Members tend to specialize. You can leverage the strengths of our entire team to get your challenges solved, and we communicate behind the scenes so everyone is up to speed on your projects. 

Yes! We can help anyone on your team one at a time and pull from the same pool of hours, all under one subscription.

Yes, after six months. However, you may roll over up to one full Term’s worth of hours when you renew your subscription.

Yes, unless you cancel. We will give you a 30-day warning email before your next term renews. 

Yes, you may pause your plan for up to four months if you need to take a break for any reason.

This is a good way to extend your expiration date if you know you can’t use the hours for a specific period of time.

Note that you may not book any time with your Team Member while on pause, and we will not collect monthly payments while on pause either. Your hours’ expiration date will be extended by the same amount of time you were on pause, and will resume when you book with your tutor again, or after four months time (whichever comes first).